Frequently Asked Questions
General Questions
If you received the wrong item, please contact our customer service team as soon as possible. We will provide you with instructions on how to return the item and send the correct item.
If you received a defective or damaged item, please contact our customer service team as soon as possible. We will provide you with instructions on how to return the item and will either issue a store credit or send a replacement.
If you received the wrong item, please contact our customer service team as soon as possible. We will provide you with instructions on how to return the item and will either issue a store credit or send the correct item.
We offer a wide range of customizable products, including t-shirts, hoodies, hats, phone cases, mugs, banners, digital items, transfers, and more.
You can choose from our collections or we can create custom design products just for you!
It depends on the status of your order. If your order hasn't entered production yet, we may be able to make changes or cancel it.
Once your order has entered production, we cannot make changes or cancel it.
You can contact us by email, phone, or through our website's contact form. Our customer service hours are Monday-Friday, 9am-5pm EST.
Yes offer gift wrapping. You can add a gift wrapping and a gift message to your order at checkout.
Store Credit Questions
Store credit can only be applied towards the purchase price of items on our website. It cannot be used towards shipping or taxes.
To use your store credit, simply enter the code provided to you in your account. at checkout when making a purchase on our website.
Store credit is typically valid for 12 months from the date of issue. Please refer to the terms and conditions of your store credit for specific details.
Store credit is a credit that can be used towards future purchases on our website.
Store credit is issued when an item is returned in accordance with our return policy. If you are eligible for store credit, it will be issued to your account within 5-7 business days of receiving the returned item.
Store credits are typically processed within 5-7 business days of receiving the returned item.
Product Turnaround Time Questions
Our standard production time is 3-5 business days, plus shipping time.
Some items that are custom made may have a longer turnaround. Please check in the description area of those item for their turnaround times.
Custom Order Questions
Yes! You can upload your own artwork or photos to use in your custom design. Just make sure that your file meets our minimum resolution and file size requirements.
Personalized or custom items are non-returnable unless they are defective or damaged.
Store credit cannot be combined with other promotions or discounts unless explicitly stated in the terms and conditions of the promotion.
Store credit is non-transferable and can only be used by the account holder to whom it was issued.
Store credit has no cash value and cannot be redeemed for cash.
If you have additional questions or concerns about our store credit policy, please contact our customer service team. We are happy to help!
Wholesale Questions
Yes, we offer discounts for bulk orders. Please contact us for more information.