If you received the wrong item, please contact our customer service team as soon as possible. We will provide you with instructions on how to return the item and send the correct item.

If you received a defective or damaged item, please contact our customer service team as soon as possible. We will provide you with instructions on how to return the item and will either issue a store credit or send a replacement.

If you received the wrong item, please contact our customer service team as soon as possible. We will provide you with instructions on how to return the item and will either issue a store credit or send the correct item.

We offer a wide range of customizable products, including t-shirts, hoodies, hats, phone cases, mugs, banners, digital items, transfers, and more.

You can choose from our collections or we can create custom design products just for you!

It depends on the status of your order. If your order hasn't entered production yet, we may be able to make changes or cancel it.

Once your order has entered production, we cannot make changes or cancel it.

You can contact us by email, phone, or through our website's contact form. Our customer service hours are Monday-Friday, 9am-5pm EST.

Yes offer gift wrapping. You can add a gift wrapping and a gift message to your order at checkout.

If the item is being returned due to a defect or error on our part, we will provide a prepaid shipping label. Otherwise, the customer is responsible for return shipping costs.

Yes, we offer international shipping to many countries.

Shipping times vary depending on your location and shipping method, but you can check our shipping calculator for estimated delivery times.

We offer store credits or exchanges for most products within 7 days of delivery.

We have a strict no refund policy. All sales are final and non-refundable.

We do not credit shipping costs.

Yes, we do accept returns for exchanges only.

We will make exchanges if we ship the wrong item or an item is defective.

Terms For Exchanges:

• A Treasured Design LLC must be notified within 72 hours of receiving the wrong or damaged items.
• A photo of the contents received and a photo of the box it came in must be sent for all claims.

After 72 hours, there will be no returns or exchanges.

We are human and do occasionally make mistakes, so we will work with you to make it right.

Please contact our customer service team to initiate an exchange.

We want you to be completely satisfied with your order, so if you're not happy for any reason, please contact our customer service team by email or phone. They will provide you with instructions on how to return the item for a store credit or an exchange.!

Personalized or custom items are non-returnable unless they are defective or damaged.

Non-returnable items:

• Worn Items
• Gift cards
• Custom or Personalized Items
• Digital Downloads
• Holidays and Seasonal Items (after season or holiday)
• Rush Orders
• Sale and Clearance items

If you received a gift and want to return it, please contact our customer service team for assistance. We will work with you to provide a store credit or exchange.

If you have additional questions or concerns about our refund and exchange policy, please contact our customer service team. We are happy to help!

Exchanges are typically processed within 1 to 2 business days of receiving the returned item. This timeframe is in addition to the product creation timeframe.

Store credit can only be applied towards the purchase price of items on our website. It cannot be used towards shipping or taxes.

To use your store credit, simply enter the code provided to you in your account. at checkout when making a purchase on our website.

Store credit is typically valid for 12 months from the date of issue. Please refer to the terms and conditions of your store credit for specific details.

Store credit is a credit that can be used towards future purchases on our website.

Store credit is issued when an item is returned in accordance with our return policy. If you are eligible for store credit, it will be issued to your account within 5-7 business days of receiving the returned item.

Store credits are typically processed within 5-7 business days of receiving the returned item.

Yes! You can upload your own artwork or photos to use in your custom design. Just make sure that your file meets our minimum resolution and file size requirements.

Personalized or custom items are non-returnable unless they are defective or damaged.

Store credit cannot be combined with other promotions or discounts unless explicitly stated in the terms and conditions of the promotion.

Store credit is non-transferable and can only be used by the account holder to whom it was issued.

Store credit has no cash value and cannot be redeemed for cash.

If you have additional questions or concerns about our store credit policy, please contact our customer service team. We are happy to help!

Yes, we offer discounts for bulk orders. Please contact us for more information.

Our standard production time is 3-5 business days, plus shipping time.

Some items that are custom made may have a longer turnaround. Please check in the description area of those item for their turnaround times.